The branded amenity your residents remember. The one that pays for itself.

Yes. A multifamily concierge service desk program can be created for one community or an entire portfolio, under our established Resident Connect brand or under your own. The same team, the same service standards, and the same quarterly report at every address, whether that's one property or forty. Residents get a consistent experience across the portfolio, and your regional team manages one program instead of a different amenity at each site. Fifteen minutes, and honest numbers for your door count.

On the tour, it's the amenity that separates you from three otherwise comparable buildings: a real, staffed concierge service desk that a leasing agent can name and demonstrate. After move-in, it's a work-life amenity residents actually use, which shows up when renewals come around. Nobody renews a lease because the fitness center has shiny dumbbells. They renew for the desk that found the dog walker.

Yes. That's most of the point. The dinner reservations, the package questions, the contractor quotes, the dog walker, and the after-hours calls about everything that isn't leasing or property management all go to the concierge service desk, under Resident Connect or your own brand, instead of the leasing office. Your team manages the property. Our team manages the residents' lifestyle needs. Your leasing team gets their afternoons back, and they'll know who to thank.

Yes, and you should. Prospects touring vacant units hear about the concierge service desk before they see the gym, and it gives your leasing team something real to demonstrate from day one. For communities still in lease-up, fees can be staged to percent occupancy, so you're not paying for residents who don't exist yet. Launch early, lease faster, pay as you fill.

Yes. Apartment communities, management and development companies, HOA boards and their management companies, condominium associations, and vacation rental portfolio managers all run Premiere Concierge programs. The program is created, developed, and operated the same way in each case; only the residents and the buyer change. If you have residents and a board that wants them to stay, we can talk. Board meetings are shorter when nobody is arguing about the dog walker.

The logistics that eat up their week. Dinner reservations. Dry cleaning. Pet care. Move-in coordination. Housecleaning, landscaping, repairs, and the contractor vetted before they hire. The table that is supposedly fully booked. Residents reach the concierge service desk by phone, two-way text, email, live chat, your website, or an app, around the clock. Each quarter your community receives a service user engagement report, so you'll know how many requests came in and which service categories they fell under. What any one resident asked for stays between them and their concierge. Residents notice that too.

Pricing is set by your unit count and by branding: a private label program in the name of your community or management company, so it appears as a premium amenity you provide, or, when speed and budget constraints matter, access to our team through our established Resident Connect service desk. A single 300-unit community and a 10,000-unit portfolio are different programs with different costs, and communities still in lease-up can stage fees to percent occupancy, so a number without context would mislead you. Tell us about your community or portfolio through Get Started and you'll see a conservative estimate for your door count in about two minutes. A fifteen-minute demo follows, and then a detailed proposal with real numbers.