Multifamily program
The branded amenity your residents remember. The one that pays for itself.
We design, staff, and operate a private-label concierge service desk for your community. Residents experience it as yours. On-site teams get their time back for leasing and management. You get higher closing ratios and stronger renewals.
Who it's for
Built for the multifamily organizations that raise the bar.
- Apartment Communities
- Apartment Community Management Companies
- Apartment Community Development Companies
- HOA (Home Owners Associations) / HOA Boards
- Condo / Single Family Home Developers
- HOA Management Companies
- Condominium Management Companies
- AirBnb® / Vacation Rental Management Companies
01
Improve your closing ratio.
A branded concierge service program is the moment on the tour that separates you from three otherwise comparable buildings. It is a real, staffed amenity you can name and demonstrate, not another resident app nobody opens after move-in week. Your leasing team can show prospects exactly how it works, under your brand, and that impression follows them into the decision.
02
Increase retention and renewals.
A concierge service desk is a daily signal that you are invested in the people living in your community. That signal shows up in renewal rates, in reviews, and in referrals. Over a lease cycle it protects NOI, and it does it at a cost you can hold flat in the budget.
03
Free your on-site team to do their job.
Your leasing and management team is expensive and hard to hire. Their time should not be spent on package questions, dinner reservations, or dry-cleaner recommendations. We take non-leasing requests off their shoulders so they can focus on leases, renewals, and running the property. Residents reach your concierge service desk by phone, two-way text, email, live chat, your private-label website, or a mobile app if you want one.
Two ways to run it
Ready to go, or entirely yours.
Resident Connect
Our established multifamily community program, running today. The same team, the same service standards, the same channels. Your residents get a concierge service desk without waiting on artwork or brand approvals.
Private label
The identical program under your community's or portfolio's name, your look, your brand and your voice. Most concierge companies do not offer this at all. It is how an amenity stops feeling like a vendor and starts feeling like yours.
The service is the same either way. The branding is your call, and it can change as you grow.
How we launch
From kickoff to first requests.
Two timelines, and you choose. Resident Connect launches within 7 to 10 business days of a signed agreement. A private label program takes about six weeks, because we are building your brand into it.
01
Discover
We learn your community, your residents, and what you want the program to change, whether that's tours, renewals, or on-site workload.
02
Design
We build the program around your community: the channels, the service standards, the branding, and the scope of what the desk handles.
03
Staff
We assign and train your concierge service team on your community, your residents, and your standards. Every professional is background-checked and reference-checked.
04
Operate
We run the service desk under your name, virtual, on-site, or both. Residents see your brand. You get the credit.
The fine print, up front
The details your board will ask about.
Privacy and confidentiality
Your residents' requests and profiles are never sold or shared with anyone. Not with vendors, not with advertisers, and not with your management team. Program reporting shows request counts by category, never names or personal details. What your residents ask for stays between them and their concierge service desk.
Response times
A live member of the concierge service team, 24/7/365. When a request depends on a business that keeps regular hours, your residents hear back right away that it's in motion, and it's completed as soon as those doors open. Exact service levels are written into every agreement.
Implementation
Resident Connect launches within 7 to 10 business days of a signed agreement, because there is nothing to design or approve. A private label program runs about six weeks from kickoff to first requests, and often sooner. The pace is mostly set by how quickly your team approves branding and artwork. Ours is ready when you are.
Account management
Every community is assigned a client account management team that knows your property, your priorities, and your residents. The same familiar people through the life of your program, never a stranger reading a script.
“The best resident amenity we have ever introduced, helping us with resident retention and as a marketing tool that distinguishes us from the competition. It allows our team to manage the property, not our residents' lifestyle needs.”
Next step
The amenity your residents will actually use.
Fifteen minutes, no slides. A real conversation about your community, your residents, and honest numbers for your door count.
Or call (888) 991-4700