Corporate program
A concierge service desk under your brand, for the people who make you what you are.
We design, staff, and operate a private-label concierge service for your employees, clients, customers and/or commercial tenants. Your name on the door. Our team behind it. Your people get their time back. You get the loyalty and the credit.
Who it's for
Built for the organizations that raise the bar.
- Organizations of every size, Fortune 500 to family-owned
- Commercial real estate managers
- Membership organizations
- Automobile clubs
- Hospitals and health systems
- Contact centers
- Employee benefit companies
- Country clubs
01
A person does it. Not another app.
It's the appreciation program people actually use, and the reason is simple. Your people don't need one more login. They hand over the request and it gets handled, start to finish, by someone who follows up and closes it out. That is what turns your product or service into an experience, and it signals, every single day, that your organization is willing to spend real effort on the people it depends on. That message compounds. It shows up in retention numbers, in referrals, in the way your best employees describe you when they are talking to friends.
02
Distinguish your commercial space.
For commercial real estate operators, a concierge program is the amenity a serious tenant remembers. It becomes a leasing tool in the tour and a retention tool in the renewal. We also take non-leasing requests off your on-site team so they can focus on filling the building instead of fielding personal errands.
03
For your employees and executives.
Our private-label corporate service is a work and life benefit that gives your team the one thing they can never buy back: time. A team of concierge service professionals is ready by phone, two-way text, email, live chat, your private-label website, or a mobile app if you want one, handling the logistics that eat up their week. And because the service desk travels with your people, it works exactly the same for a headquarters team, a hybrid team, or a workforce spread across thirty states. It runs under your brand, so every request feels like it came from you.
Two ways to run it
Ready to go, or entirely yours.
Concierge On Demand
Our established workplace program, running today. The same team, the same service standards, the same six channels. Your people get a concierge service desk without waiting on artwork or brand approvals.
Private label
The identical program under your name, your look, and your voice. Most concierge companies do not offer this at all. It is how a benefit stops feeling like a vendor and starts feeling like you.
The service is the same either way. The branding is your call, and it can change as you grow.
How we launch
From kickoff to first requests.
Two timelines, and you choose. Concierge On Demand launches within 7 to 10 business days of a signed agreement. A private label program takes about six weeks, because we are building your brand into it.
01
Discover
We learn who you're doing this for, whether that's employees, executives, clients, members, or commercial tenants, and what you want the program to change.
02
Design
We build the program around them: the channels, the service standards, the branding, and the scope of what the desk handles.
03
Staff
We assign and train your concierge service team on your organization, your culture, and your vocabulary.
04
Operate
We run the service desk under your name, virtual, on-site, or both. Your people see your brand. You get the credit.
The fine print, up front
The details your team will ask about.
Privacy and confidentiality
Your people's requests and profiles are never sold or shared with anyone. Not with vendors, not with advertisers, and not with you. Program reporting shows request counts by category, never names or personal details. What your people ask for stays between them and their concierge service desk.
Response times
A live member of the concierge service team, 24/7/365. When a request depends on a business that keeps regular hours, your people hear back right away that it's in motion, and it's completed as soon as those doors open. Exact service levels are written into every agreement.
Implementation
Concierge On Demand launches within 7 to 10 business days of a signed agreement, because there is nothing to design or approve. A private label program runs about six weeks from kickoff to first requests, and often sooner. The pace is mostly set by how quickly your team approves branding and artwork. Ours is ready when you are.
Account management
Every program is assigned a client account management team that knows your organization, your priorities, and your VIPs. The same familiar people through the life of your program, never a stranger reading a script.
“We wanted to attract and retain our top talent, and the Premiere Concierge work-life team continues to aid us in these efforts, helping position our organization as among the best to work for.”
Next step
The benefit your people will actually thank you for.
Fifteen minutes, no slides. A real conversation about your organization, your people, and honest numbers for your headcount.
Or call (888) 991-4700