Privacy Policy

Premiere Concierge, Inc. ("Premiere Concierge," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit premiere-concierge.com or engage our concierge services.

By using our website or services, you agree to the practices described here. If you do not agree, please do not use the site.

"Personal data" means any information relating to an identified or identifiable natural person.

"Services" means the concierge programs, service desks, and related offerings Premiere Concierge provides to corporate and residential clients.

"Website" means premiere-concierge.com and any related subdomains we operate.

We collect information you provide directly, such as your name, employer or property affiliation, contact details, and the content of requests you submit to a concierge service desk.

We also collect information automatically when you visit the website, including IP address, device and browser type, referring pages, and interaction data through cookies and similar technologies.

In limited cases we receive information from third parties who are authorized to share it with us, such as client program administrators.

We use personal data to deliver and improve our services, respond to requests, communicate with users about their programs, personalize experiences, maintain security, comply with legal obligations, and support internal analytics and reporting.

We do not sell personal data.

Our website uses cookies and similar technologies to remember preferences, measure performance, and understand how visitors use the site. You can control cookies through your browser settings; disabling cookies may limit functionality.

Our systems currently do not respond to "Do Not Track" browser signals, because no common standard for such signals has been finalized.

We use analytics services, such as Google Analytics, to understand aggregate usage of the website. These services may set their own cookies and collect information governed by their own privacy policies.

If you interact with us through social media, that platform may share limited information with us in accordance with its policies.

Where the GDPR applies, we process personal data on one or more of the following bases: performance of a contract, compliance with legal obligations, our legitimate business interests, and your consent where required.

Where processing is based on consent, you may withdraw that consent at any time.

We retain personal data only as long as necessary for the purposes described in this policy, to satisfy legal, accounting, or reporting requirements, or to resolve disputes and enforce agreements. Retention periods depend on the type of data and the context in which it was collected.

We share personal data with service providers who help us operate our business, with client program administrators when necessary to deliver services, and where required by law, subpoena, or to protect rights and safety.

If personal data is transferred outside your country of residence, we take steps to ensure appropriate protection consistent with applicable law.

Our services are directed to businesses and adult end users. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.

Depending on where you live, you may have the right to access, correct, delete, restrict, or object to processing of your personal data, and to data portability. You may also have the right to lodge a complaint with a supervisory authority.

To exercise these rights, contact us using the details below. We will verify your identity before responding and reply within the timeframe required by applicable law.

If you are a California resident, the CCPA and CPRA give you the right to know what personal information we collect and disclose, to request deletion or correction of that information, to opt out of the sale or sharing of personal information (we do not sell or share personal information as those terms are defined by law), and to be free from discrimination for exercising these rights.

You may exercise these rights by contacting us at the address or email listed at the end of this policy.

We use reasonable administrative, technical, and physical safeguards designed to protect personal data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

As part of our service delivery we maintain a customer relationship management database used to remember member preferences and fulfill future requests. Access is limited to authorized personnel and governed by our internal information-security policies.

Our website may link to third-party sites that we do not control. This policy does not apply to those sites; please review their privacy notices before providing personal information.

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top. Continued use of the website or services after an update constitutes acceptance of the revised policy.

You can opt out of marketing communications at any time by following the unsubscribe instructions in any email or by contacting us directly. Transactional messages related to active concierge programs may continue as necessary to deliver the service.