PRIVACY POLICY

 

Premiere Concierge is a service of Premiere Concierge, Inc. USA, an Arizona  corporation with headquarters in Scottsdale, Arizona, that provides concierge  services to companies and individuals in the United States and throughout the  world.

Premiere Concierge is committed to providing users of its services with a  secure Web environment. To help you understand our privacy policy, the  following information explains our information-gathering and dissemination practices for our concierge products, services, and Web site.
 
WHERE WE COLLECT INFORMATION  
 
This section provides an overview of the kinds of personal information we ask  for and how we use it. Details of these practices can be found following the  overview:

Ordering products and services on the Premiere Concierge Web site 

You can request  products or services from Premiere Concierge by phone, fax, email, or the  online request form system. In some cases, you also have the option of  requesting and paying for the service entirely online. The request form asks  for personal information that identifies who you are, such as your name,  email address, and shipping address, as well as financial information, such  as your credit card number and the card's expiration date.
 
Participating in surveys

Occasionally, we may give you the opportunity to participate in a survey  online or by email to help us adapt our services to the expressed needs of  customers. If you decide to accept, we may ask for demographic information,  such as your age and ZIP code, but typically we will ask for no personal  information, such as your name and email address.
 
Participating in promotions

Occasionally, we may announce a special promotion or offer on the Premiere  Concierge Web site or by email, if you have elected to receive emails. If you  choose to participate, we may ask for certain information that identifies who  you are, such as your name and address, so that we can follow through on the  promotion.  
 
Sending gifts to others

When you use Premiere Concierge services to send a gift to someone else, we  ask you to give us the necessary personal information of the recipient so  that we can fulfill your request.  
 
Sending us email

When you contact us by email, we automatically receive your email address, as well as any contact information that is included in the signature at the  bottom of the email.
 
HOW WE COLLECT INFORMATION:

All the information we collect through the Premiere Concierge Web site, or in connection with products and services requested through Premiere Concierge, is  owned by Premiere Concierge, Inc. We capture and store information from the Web  site in the following ways:
 
Session IDs/Log  Files

Like most Web sites, we automatically gather certain types of information and  store it in log files each time you visit Premiere Concierge. The system  retains the information only for the duration of the session, and your  individual identity remains anonymous unless you place an order.  
 
Session information includes Internet protocol (IP) addresses, the type of Web browser you use, your Internet service provider, your computer's  operating system, a date/time stamp for your visit, and click stream data  (indicating the Web pages you navigate to).
 
We use this information to analyze trends, administer the site, track users'  movements around the site, and gather aggregated information about our user  base as a whole.  
 
Cookies

We currently do not use cookies (small text files that store data on your computer for record-keeping purposes) on the Premiere Concierge Web site.
 
Third Party Advertisers

We do not accept advertisements from third party advertisers on the Premiere Concierge Web site.
 
HOW WE USE INFORMATION

The Premiere Concierge Web site describes the spa, restaurant, transportation, cell phone, ticket, gift, flower-delivery, and other products and services we make available to qualified customers.  
 
To provide these services, Premiere Concierge, Inc., coordinates with a network  of product and service providers around the world to arrange special benefits,  upgrades, discounts, and preferred status for Premiere Concierge users.  
 
In most cases, customers who are interested in a product or service call, fax, email us, or complete the online request form. For some products or services,  however, you can request and pay for the service entirely online. During the  request process, we may ask you to provide your name, address, email, phone  number, and/or other personal information that identifies who you are. We use  this information to communicate in the following ways.
 
Customer service

As needed, we communicate with you to reply to your questions and provide the  services you ask for.  
 
Customer profiles

At any time, you can view, change, or update your personal information in your customer profile by contacting Premiere Concierge, Inc. at (888) 991-4700.
 
Special offers and updates

Occasionally, we communicate information on products, services, special  offers, and promotions. Out of respect for your privacy, we give you the  option not to receive these types of communications. (Please see the section  below entitled, "Opting out.")  
 
Service-related announcements

On rare occasions, we may send you an email announcement related to our  Web-based services, but only when it is necessary to do so-for example, if  access to the Premiere Concierge Web site is temporarily closed for  maintenance.

Because service-related communications are not promotional, you will not be  able to opt out of receiving them.
 
WHEN WE SHARE INFORMATION

The following explains the types of information we share with others, and who  these other parties are:
 
Aggregated  information

Aggregated information includes general data about such things as the number  of people who visit our Web site, what sections they visit most, what ZIP  codes they live in, and whether they're male or female. Unlike personal information, such as your name and email address, aggregated information does  not allow us to identify individuals.
 
We may share aggregated information about our customer base as a whole with  existing or potential Premiere Concierge' clients, and our network of service  providers, such as the spas, restaurants, ticket services, and other service  providers we work with to arrange products, services, and special offers for Premiere Concierge customers.  
 
Personal information

We do not share any personal information that identifies who you are with  other companies and service providers, except for the following reasons:
 
SERVICE PROVIDERS: We share personal information with outside service providers from the Premiere Concierge network of service providers when we arrange and bill for each   product or service you request. Service providers include the spas, restaurants, ticket services, florists, transportation agencies, cell   phone services, credit card processors, gift sources, and other service   providers we work with to arrange products, services, and special offers for Premiere Concierge customers.


SURVEY ADMINISTRATORS:

Occasionally, we share personal information with a company that is helping us conduct a survey. All third party service providers that help   us conduct customer surveys are prohibited from using your personal information for any other purpose.

EMAIL DISTRIBUTION VENDORS: For some communications, such as newsletters, we may use an outside email service to deliver the communication to Premiere Concierge customers. The email service is prohibited from using your personal information for any other purpose.
 
Opting In: 

We give you the opportunity to opt into having your information used for  certain purposes. The opt-in option is available at the time we ask for this  information, as well as under Preferences in the "Your Profile". The  opt-in option is available for:
 
Receiving newsletters, reminders through the Premiere Concierge Reminder Service, and Premiere Concierge announcement emails, other than service-related communications about Web site maintenance issues.

Participating in surveys and promotions. If you initially choose not to opt in for any of these instances and later change your mind, you can use the Opt In feature in your customer profile to begin delivery of these communications.
 

Otherwise, we will  not share the personal information you provide with third parties other than for the reasons stated above, unless we first notify you and receive your  approval.  
 
Legal Disclaimer

Premiere Concierge, Inc., reserves the right to disclose your persona information when it is required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process.
 
HOW WE HANDLE PUBLIC ONLINE FORUMS
 

There are no bulletin boards, chat rooms, newsgroups, or message boards  available to users of the Premiere Concierge Web site.
 
HOW WE ENSURE SECURITY

We follow the latest industry standards to protect any information you submit  to us, both during transmission and after we receive it. In general, we strive  to use every industry standard to protect your personal information. In  particular, when you submit sensitive information, such as your credit card number, we encrypt that information using industry-standard secure socket layer  technology (SSL). If you have any questions about the security of the Premiere Concierge Web site, we encourage you to call us at (888) 991-4700, or email us at : management@premiere-concierge.com.
 
WHAT HAPPENS DURING A BUSINESS TRANSITION

If Premiere Concierge, Inc., should go through a business transition, such as a merger, acquisition, or sale of all or part of its assets, it is likely that  your personal information will be transferred as part of the agreement. We may also share information about our customers in the aggregate during negotiations  relating to a business transition, but your identity will remain anonymous.


HOW WE MAKE CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify our privacy policy at any time. If we make  material changes to this policy, we will notify you by email, if we have your  email address, and post a notice on the Premiere Concierge Web site.  
 
HOW YOU CAN REACH US

Customer satisfaction is extremely important to us. If you have any questions  or suggestions about our privacy policy, please don't hesitate to contact us in  one of the following ways:  

Premiere Concierge
4400 N. Scottsdale Road, Suite 9-331
Scottsdale, AZ 85251
Telephone: (888) 991-4700  
Email: management@premiere-concierge.com

 
This privacy policy was last updated on May 15, 2012.